Comments on: Thank You for Calling Customer Service. How Can We Ruin Your Day? http://2lazydogs.wordpress.com/2008/09/20/thank-you-for-calling-customer-service-how-can-we-ruin-your-day/ Random thoughts & tidbits from somewhere in the middle... Fri, 30 Oct 2009 13:14:24 +0000 http://wordpress.com/ hourly 1 By: ♥ blogger trophy time ♥ « ~javajunkee~ http://2lazydogs.wordpress.com/2008/09/20/thank-you-for-calling-customer-service-how-can-we-ruin-your-day/#comment-2585 ♥ blogger trophy time ♥ « ~javajunkee~ Mon, 18 May 2009 14:10:12 +0000 http://2lazydogs.wordpress.com/?p=1170#comment-2585 [...] gets as irritated with tech support at places as I do and you can get a sample of that here…. Customer Service Make sure you check out pictures of her decorating skillz…they are bad ass! Thanks for being [...] [...] gets as irritated with tech support at places as I do and you can get a sample of that here…. Customer Service Make sure you check out pictures of her decorating skillz…they are bad ass! Thanks for being [...]

]]> By: Peter Parkour http://2lazydogs.wordpress.com/2008/09/20/thank-you-for-calling-customer-service-how-can-we-ruin-your-day/#comment-1836 Peter Parkour Fri, 26 Sep 2008 07:37:22 +0000 http://2lazydogs.wordpress.com/?p=1170#comment-1836 We have two HPs both of which we're very happy with. I think the real problem is with customer service in general. The company doesn't really matter. They all seem to suck when it comes to customer service. Any product can have an issue, but none of them seems to have simple answers. I'm glad to hear the story ended well and that your house didn't burn down. ;) That would have made for a pretty crappy post. :P <em><strong> Oh, absolutely, Mr. P...it's not the product. I have 3 HP products and I do love them - and have had no problem until now. It's just very frustrating that these companies cannot see how important customer service is. Do they realize their customer service employees are telling people to plug in faulty cords? I was asked to fill out a customer service satisfaction survey. Damn skippy I'm filling it out. Ummm...satisfied?....nope! </strong></em> We have two HPs both of which we’re very happy with. I think the real problem is with customer service in general. The company doesn’t really matter. They all seem to suck when it comes to customer service. Any product can have an issue, but none of them seems to have simple answers. I’m glad to hear the story ended well and that your house didn’t burn down. ;) That would have made for a pretty crappy post. :P

Oh, absolutely, Mr. P…it’s not the product. I have 3 HP products and I do love them – and have had no problem until now. It’s just very frustrating that these companies cannot see how important customer service is. Do they realize their customer service employees are telling people to plug in faulty cords? I was asked to fill out a customer service satisfaction survey. Damn skippy I’m filling it out. Ummm…satisfied?….nope!

]]> By: Pammy Girl http://2lazydogs.wordpress.com/2008/09/20/thank-you-for-calling-customer-service-how-can-we-ruin-your-day/#comment-1817 Pammy Girl Tue, 23 Sep 2008 18:49:19 +0000 http://2lazydogs.wordpress.com/?p=1170#comment-1817 I can't tell you how many people I spoke with to get my cable installed. They always assured me they were taking notes and yet somehow continued to mess up the order. Those jerks came to my house 4 times (!) in the last month and charged me each time for their mistakes. I worked customer service back in the day so I know how much their jobs suck, but did your person have to think for a minute before telling you not to electrocute yourself? What an idiot. <em><strong>It's so darn frustrating. Ha - they assured you they were taking notes...good one! I'm sure the job does suck...BUT it's a job. And I say - DO YOUR JOB - but please-o-please read the training manual before you do so, so you don't tell someone to plug in a faulty cord and get electrocuted. That's not too much to ask, is it? </strong></em> I can’t tell you how many people I spoke with to get my cable installed. They always assured me they were taking notes and yet somehow continued to mess up the order. Those jerks came to my house 4 times (!) in the last month and charged me each time for their mistakes.

I worked customer service back in the day so I know how much their jobs suck, but did your person have to think for a minute before telling you not to electrocute yourself? What an idiot.

It’s so darn frustrating. Ha – they assured you they were taking notes…good one! I’m sure the job does suck…BUT it’s a job. And I say – DO YOUR JOB – but please-o-please read the training manual before you do so, so you don’t tell someone to plug in a faulty cord and get electrocuted. That’s not too much to ask, is it?

]]> By: teeni http://2lazydogs.wordpress.com/2008/09/20/thank-you-for-calling-customer-service-how-can-we-ruin-your-day/#comment-1814 teeni Tue, 23 Sep 2008 15:20:29 +0000 http://2lazydogs.wordpress.com/?p=1170#comment-1814 Yikes. Really, it's not considered a "customer service" when the customer has to waste that much of their time on the telephone simply to get two parts replaced. I'm glad you weren't hurt and that your computer didn't fry. Sheesh. <em><strong>Hi Teeni, I know! They should have PAID me for all the time I spent on the phone. Thankfully, no one was hurt and the house didn't burn down. And now the computer is back up and working. YAY! </strong></em> Yikes. Really, it’s not considered a “customer service” when the customer has to waste that much of their time on the telephone simply to get two parts replaced. I’m glad you weren’t hurt and that your computer didn’t fry. Sheesh.

Hi Teeni,

I know! They should have PAID me for all the time I spent on the phone.

Thankfully, no one was hurt and the house didn’t burn down. And now the computer is back up and working. YAY!

]]> By: bluesuit12 http://2lazydogs.wordpress.com/2008/09/20/thank-you-for-calling-customer-service-how-can-we-ruin-your-day/#comment-1811 bluesuit12 Tue, 23 Sep 2008 13:48:07 +0000 http://2lazydogs.wordpress.com/?p=1170#comment-1811 I'm surprised you got to talk to actual people. I always have to deal with a voice recording. "If you are calling about your account press 2. If you are calling about..." "If this applies please say NO. Did you say yes? I do not understand. If this applies..." So annoying. <em><strong>Oh yes, I got to speak to an actual person...after repeating a gazillion different phrases in order to get me to the right person and listening to the automated system say, "I'm sorry, I did not understand what you said". Arrrrgggggh. And then having to repeat the sequence all over again. I was about to rip my hair out! </strong></em> I’m surprised you got to talk to actual people. I always have to deal with a voice recording. “If you are calling about your account press 2. If you are calling about…” “If this applies please say NO. Did you say yes? I do not understand. If this applies…” So annoying.

Oh yes, I got to speak to an actual person…after repeating a gazillion different phrases in order to get me to the right person and listening to the automated system say, “I’m sorry, I did not understand what you said”. Arrrrgggggh. And then having to repeat the sequence all over again. I was about to rip my hair out!

]]> By: maleesha http://2lazydogs.wordpress.com/2008/09/20/thank-you-for-calling-customer-service-how-can-we-ruin-your-day/#comment-1810 maleesha Tue, 23 Sep 2008 02:06:09 +0000 http://2lazydogs.wordpress.com/?p=1170#comment-1810 Yeah, I wish I could say I was surprised, but this is like EVERY CALL made to "customer service" anymore. Sadly. <em><strong>It's very sad. Next time I believe I'll go the email route and see if I get better service. </strong></em> Yeah, I wish I could say I was surprised, but this is like EVERY CALL made to “customer service” anymore. Sadly.

It’s very sad. Next time I believe I’ll go the email route and see if I get better service.

]]> By: Emerald http://2lazydogs.wordpress.com/2008/09/20/thank-you-for-calling-customer-service-how-can-we-ruin-your-day/#comment-1809 Emerald Tue, 23 Sep 2008 00:57:35 +0000 http://2lazydogs.wordpress.com/?p=1170#comment-1809 Oh crap, work has taken over my brain. Since when do I refer to my own phone bill as an 'invoice'? Ugh! <em><strong>Mwhahahaha. Disengage, I repeat, disengage! </strong></em> Oh crap, work has taken over my brain. Since when do I refer to my own phone bill as an ‘invoice’? Ugh!

Mwhahahaha. Disengage, I repeat, disengage!

]]> By: Emerald http://2lazydogs.wordpress.com/2008/09/20/thank-you-for-calling-customer-service-how-can-we-ruin-your-day/#comment-1808 Emerald Mon, 22 Sep 2008 16:17:07 +0000 http://2lazydogs.wordpress.com/?p=1170#comment-1808 Next time, yell, scream, demand to speak to managers, and answer that first question with "You do realize you just asked me to plug in a cord that was recently near-fire, correct? Can you spell lawsuit, or was that not part of your phone-monkey training? I want a new cord, and I want it NOW. No diagnostics, ship me a new cord. NOW." I'm good at getting shit like this done over the phone. My internet blipped out for thirty seconds two months ago. Two phone calls, and the invoice was cleared by about 75% :D <strong> <em>Honestly, I was so flustered about the situation I didn't know which route to take. Next time I'm chugging a glass of wine before I deal with customer service. Yeah, take that! After switching me to five different people, I honestly don't think ANY of them knew what they were doing. Seemed like they were all just milling about like hens in a hen house. Grrrrr. </strong></em> Next time, yell, scream, demand to speak to managers, and answer that first question with “You do realize you just asked me to plug in a cord that was recently near-fire, correct? Can you spell lawsuit, or was that not part of your phone-monkey training? I want a new cord, and I want it NOW. No diagnostics, ship me a new cord. NOW.”

I’m good at getting shit like this done over the phone. My internet blipped out for thirty seconds two months ago. Two phone calls, and the invoice was cleared by about 75% :D

Honestly, I was so flustered about the situation I didn’t know which route to take. Next time I’m chugging a glass of wine before I deal with customer service. Yeah, take that!

After switching me to five different people, I honestly don’t think ANY of them knew what they were doing. Seemed like they were all just milling about like hens in a hen house. Grrrrr.

]]> By: sophia http://2lazydogs.wordpress.com/2008/09/20/thank-you-for-calling-customer-service-how-can-we-ruin-your-day/#comment-1807 sophia Mon, 22 Sep 2008 15:54:59 +0000 http://2lazydogs.wordpress.com/?p=1170#comment-1807 No different here, in the UK. Gone are the days you can actually talk face to face to a human being. Broadband service - horrid, ringing your bank - grrr, replacing a laptop? You must be kidding me. The worst experience though we had was with a car insurance (telephone access only). We had an automatic car (never again), something went wrong. We called the assistance (same as the insurer), he jump-started the battery, but didn't disconnect SOMETHING he was supposed to disconnect. So the onboad chip went pop and cracle. The insurer says: we outsource the repairs, and thus will not pay for fixing the chip UNLESS the assistance guy ADMITS his fault. Guess what? He didn't...So we had to pay for it. But enough, lol. Hope you've had your laptop sorted :) <em><strong>Yes, it's true. The automated customer service lines are incredibly frustrating. This cs line required me to speak specific terms...not just press numbers. It was ridiculous...by the time I actually got to speak to a live person I was completely fed up and just wanted to scream! Thank you...I did get the laptop sorted out...and faster than I thought. So, all is good.</strong></em> No different here, in the UK. Gone are the days you can actually talk face to face to a human being. Broadband service – horrid, ringing your bank – grrr, replacing a laptop? You must be kidding me. The worst experience though we had was with a car insurance (telephone access only). We had an automatic car (never again), something went wrong. We called the assistance (same as the insurer), he jump-started the battery, but didn’t disconnect SOMETHING he was supposed to disconnect. So the onboad chip went pop and cracle. The insurer says: we outsource the repairs, and thus will not pay for fixing the chip UNLESS the assistance guy ADMITS his fault. Guess what? He didn’t…So we had to pay for it.

But enough, lol. Hope you’ve had your laptop sorted :)

Yes, it’s true. The automated customer service lines are incredibly frustrating. This cs line required me to speak specific terms…not just press numbers. It was ridiculous…by the time I actually got to speak to a live person I was completely fed up and just wanted to scream!

Thank you…I did get the laptop sorted out…and faster than I thought. So, all is good.

]]> By: JavaQueen http://2lazydogs.wordpress.com/2008/09/20/thank-you-for-calling-customer-service-how-can-we-ruin-your-day/#comment-1805 JavaQueen Sun, 21 Sep 2008 01:05:10 +0000 http://2lazydogs.wordpress.com/?p=1170#comment-1805 This makes me want to run out and buy an HP - Muah-ha-ha-ha-ha --- NOT! I LOL at this: "Sheesh, for a minute there I thought maybe he’d ask me to lick the prongs on the plug and THEN stick it back into the outlet" I had a problem with my Dell and spoke w/ some schmuck in India and I didn't understand a word he said. I kept saying, "What? Huh? What??" LOL. Such b.s. I'm sorry 'bout the laptop- Im glad you and your daughter are ok, that's what's most important! xoxoxxo <em><strong>Hey JQ, You know, I've actually been very happy with all of my HP products until NOW. Yeah, you gotta love those customer service people that you can't understand. One time I was SO unable to understand one that I said, "Ok, I'm sorry, I can't understand a thing you're saying, I'm going to hang up, call back, and hope to get someone I can understand." Bwahahaahh. Thanks for your concern...we are fine. You're right...that is really all that matters! MWAH!</strong> </em> This makes me want to run out and buy an HP – Muah-ha-ha-ha-ha — NOT! I LOL at this: “Sheesh, for a minute there I thought maybe he’d ask me to lick the prongs on the plug and THEN stick it back into the outlet”

I had a problem with my Dell and spoke w/ some schmuck in India and I didn’t understand a word he said. I kept saying, “What? Huh? What??” LOL. Such b.s.

I’m sorry ’bout the laptop- Im glad you and your daughter are ok, that’s what’s most important!
xoxoxxo

Hey JQ,

You know, I’ve actually been very happy with all of my HP products until NOW.

Yeah, you gotta love those customer service people that you can’t understand. One time I was SO unable to understand one that I said, “Ok, I’m sorry, I can’t understand a thing you’re saying, I’m going to hang up, call back, and hope to get someone I can understand.” Bwahahaahh.

Thanks for your concern…we are fine. You’re right…that is really all that matters!

MWAH!

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